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  • Profile Image

    other email in notification doesn't receive emails

    Asked by ikeaserv on October 24, 2013 at 12:03 PM

    hi

    just install new form (use your service about 2 years)

     

    for default email ikeaserv<at>yandex.ru notifications work well

    after install in notification email other that my account email zakaz<at>dostavka5.ru notifications do not receives at this email

    email address is working

    Page URL:
    omni-trans.ru

    Emails email new form account email my account
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 24, 2013 at 12:58 PM

    Hello your email address zakaz@dostavka5.ru is currently in our bounce list with this message:

    zakaz@dostavka5.ru is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected under suspici= on of SPAM q3w80X71-q4wWO31t'

    Our mail server logs stated that it was sending the email but your email provider is rejecting it due suspected spam.

    In order to correct this problem you may try the following:

    1. White list our email address. This means you have to add these on your email address book. Every email provider should have an address book or email contact list.

    Noreply@JotForm.com
    Noreply@FormResponse.com

    2. Consult your email provider and ask them to whitelist our IP addresses:

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56
    23.29.113.206
    23.29.123.157

    3. Consult your email provider and ask them to whitelist our mail server domains:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com 
    ·        static-interlogyllc.netdna-ssl.com

    We have already removed your email address from our bounce list but you should white list us in order to correct the problem

    Please let us know if the above solutions have not fixed your problem. Thanks