What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Free plan has 100 submissions. I received only 10 and it says I reached my limits.

    Asked by NatalieB52 on October 24, 2013 at 12:37 PM

    Your FREE plan says you can get 100 submissions a month, but I just got an email that says I only get 10 submissions a month and I have reached my limit.

    Please explain to me why your website says 100 but you want me to upgrade when I have only reached 10 submissions?

    Natalie Brocieus

    Submissions email
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    JotForm Support

    Answered by ashwin_d on October 24, 2013 at 01:43 PM

    Hello Natalie,

    In free plan you are allowed to receive 100 non secure, 10 secure/SSL and 10 payment submission. If any of these limits are reached all your forms will be disabled.

    Upon checking your account, I found that you have already upgraded your account now. The reason why you received the warning email is because you were reaching close to the SSL/payment submission limit which is 10 per month for free account.

    Hope this answers your question.

    Thank you!