- NatalieB52Asked on October 24, 2013 at 12:37 PM
Your FREE plan says you can get 100 submissions a month, but I just got an email that says I only get 10 submissions a month and I have reached my limit.
Please explain to me why your website says 100 but you want me to upgrade when I have only reached 10 submissions?
- JotForm Supportashwin_dAnswered on October 24, 2013 at 01:43 PM
In free plan you are allowed to receive 100 non secure, 10 secure/SSL and 10 payment submission. If any of these limits are reached all your forms will be disabled.
Upon checking your account, I found that you have already upgraded your account now. The reason why you received the warning email is because you were reaching close to the SSL/payment submission limit which is 10 per month for free account.
Hope this answers your question.