Remove fields from the form

  • krystaldannylast
    Asked on January 19, 2021 at 3:09 AM

    This is my form link...

    https://form.jotform.com/210126335173243

    I am hoping I can get it to stop printing the extra info at the top...so the customers name, updated date, today's date and submission date are all at the top but I don't need all that...I just need it to start with the customers name.

    Also...for some reason the phone number is showing up at the bottom and not at the top by the name where I have it...

    Also...when they type in an answer...when it prints...it is shortened

  • Bojan Support Team Lead
    Replied on January 19, 2021 at 5:31 AM

    Greetings.

    I've checked your form, and this is what it looks like at the moment:

    screenshot 3381 Screenshot 10

    Can you please confirm that this is what it should look like? Do you see anything different when you open the form?

    The problem might be related to the browser's cache. Please clear your cache and cookies, and let us know if this resolved the problem.

  • krystaldannylast
    Replied on January 19, 2021 at 9:55 AM
    That is what I see....but this is what prints. (I attached a picture) I
    don't want any of the top info....I don't need the name twice and all
    that...I only want it to start at the name and phone number. Also....phone
    number prints at the bottom :(
    ...
  • VincentJay
    Replied on January 19, 2021 at 10:30 AM

    Hi,

    We didn't receive the image or picture. Could you please try to share it again but please follow this guide?

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We'll wait for your reply. Thank you!

  • krystaldannylast
    Replied on January 19, 2021 at 10:44 AM
    Sorry here it is attached. I can't follow your instructions because it is
    printed...not on the screen
    ...
  • Nikola JotForm Support
    Replied on January 19, 2021 at 11:50 AM

    Please note that you need to open this thread and upload your screenshot because the files attached inside of an email will not be shown here on the forum.

    Related Guide: How to Post Screenshots to Our Support Forum