Remove fields from the form

  • Profile Image
    krystaldannylast
    Asked on January 19, 2021 at 03:09 AM

    This is my form link...

    https://form.jotform.com/210126335173243

    I am hoping I can get it to stop printing the extra info at the top...so the customers name, updated date, today's date and submission date are all at the top but I don't need all that...I just need it to start with the customers name.

    Also...for some reason the phone number is showing up at the bottom and not at the top by the name where I have it...

    Also...when they type in an answer...when it prints...it is shortened



    This is a re-post of a comment on Where to Find My Form URL?

  • Profile Image
    Bojan_J
    Answered on January 19, 2021 at 05:31 AM

    Greetings.

    I've checked your form, and this is what it looks like at the moment:

    screenshot_3381.png

    Can you please confirm that this is what it should look like? Do you see anything different when you open the form?

    The problem might be related to the browser's cache. Please clear your cache and cookies, and let us know if this resolved the problem.

  • Profile Image
    krystaldannylast
    Answered on January 19, 2021 at 09:55 AM
    That is what I see....but this is what prints. (I attached a picture) I
    don't want any of the top info....I don't need the name twice and all
    that...I only want it to start at the name and phone number. Also....phone
    number prints at the bottom :(
    ...
  • Profile Image
    VincentJay
    Answered on January 19, 2021 at 10:30 AM

    Hi,

    We didn't receive the image or picture. Could you please try to share it again but please follow this guide?

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We'll wait for your reply. Thank you!

  • Profile Image
    krystaldannylast
    Answered on January 19, 2021 at 10:44 AM
    Sorry here it is attached. I can't follow your instructions because it is
    printed...not on the screen
    ...
  • Profile Image
    Nik_M
    Answered on January 19, 2021 at 11:50 AM

    Please note that you need to open this thread and upload your screenshot because the files attached inside of an email will not be shown here on the forum.

    Related Guide: How to Post Screenshots to Our Support Forum