What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not receiving email notifications on my submissions

    Asked by writedm on October 24, 2013 at 04:47 PM

    Hello,

    I have an account with you guys and I have a form called BLAST! Sponsor-a-hiker.  Last year I was receiving emails, this year I'm not.  I have been receiving email alerts from the other active forms I have.  I tried fixing the Email Alerts and they still don't come and they are not going to spam in my email account.  I would really love to be receiving email alerts from the form.

     

    Leah

    Page URL:
    http://www.godm.org/sub/sponsor-a-hiker

    Submissions email email notifications not receiving email
  • Profile Image
    JotForm Support

    Answered by Welvin on October 24, 2013 at 06:11 PM

    Hi Leah,

    I've check your form, and there were missing settings. Please make sure to provide the Sender Name and Email. Make sure it should look like this:

    Also, we been doing a few changes in our form notification/autoresponder email for the last few months. You could check this guide for instructions on how to further resolve that issue: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

    Do let us know if you need any further assistance.

    Thanks