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I'm not receiving email notifications on my submissionsAsked by writedm on October 24, 2013 at 04:47 PM
I have an account with you guys and I have a form called BLAST! Sponsor-a-hiker. Last year I was receiving emails, this year I'm not. I have been receiving email alerts from the other active forms I have. I tried fixing the Email Alerts and they still don't come and they are not going to spam in my email account. I would really love to be receiving email alerts from the form.
I've check your form, and there were missing settings. Please make sure to provide the Sender Name and Email. Make sure it should look like this:
Also, we been doing a few changes in our form notification/autoresponder email for the last few months. You could check this guide for instructions on how to further resolve that issue: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.
Do let us know if you need any further assistance.