I'm not receiving email notifications on my submissions

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    writedm
    Asked on October 24, 2013 at 04:47 PM

    Hello,

    I have an account with you guys and I have a form called BLAST! Sponsor-a-hiker.  Last year I was receiving emails, this year I'm not.  I have been receiving email alerts from the other active forms I have.  I tried fixing the Email Alerts and they still don't come and they are not going to spam in my email account.  I would really love to be receiving email alerts from the form.

     

    Leah

  • Profile Image
    Welvin
    Answered on October 24, 2013 at 06:11 PM

    Hi Leah,

    I've check your form, and there were missing settings. Please make sure to provide the Sender Name and Email. Make sure it should look like this:

    Also, we been doing a few changes in our form notification/autoresponder email for the last few months. You could check this guide for instructions on how to further resolve that issue: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

    Do let us know if you need any further assistance.

    Thanks