- writedmAsked on October 24, 2013 at 04:47 PM
I have an account with you guys and I have a form called BLAST! Sponsor-a-hiker. Last year I was receiving emails, this year I'm not. I have been receiving email alerts from the other active forms I have. I tried fixing the Email Alerts and they still don't come and they are not going to spam in my email account. I would really love to be receiving email alerts from the form.
- JotForm SupportWelvinAnswered on October 24, 2013 at 06:11 PM
I've check your form, and there were missing settings. Please make sure to provide the Sender Name and Email. Make sure it should look like this:
Also, we been doing a few changes in our form notification/autoresponder email for the last few months. You could check this guide for instructions on how to further resolve that issue: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.
Do let us know if you need any further assistance.