What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My submissions are not being sent through to my email address

    Asked by sawdust on October 24, 2013 at 10:03 PM

    I have set up the email notifications and check that the address is correct, but submissions from the jotform on my web page are not being relayed to my email address. They are going through to jotform inbox.

    Page URL:
    http://www.sawdusttimberfurniture.com.au/pages/Orders.html

    Submissions email JotForm email notifications
  • Profile Image

    Answered by khrisell on October 24, 2013 at 11:47 PM

    Hello,

    I have checked your account and form. I can see that you have configured two notification email and both email address are not in the bounce list.

    And upon checking email logs on our server, your email is working properly.

    Current Server: /var/log/jotform/amazonSES.log:[24/Oct/2013:21:54:12 -0400] 32958640610859 AmazonSES Sent email to matt@sawdusttimberfurniture.com.au - MessageID:00000141ed51a364-bf76ee2e-da8f-4d34-af8f-b4fd262b9da9-000000 - RequestId:587838c6-3d18-11e3-a7c4-899b66d13579

    Kindly check this guide:
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues


    Have you checked your spam folder?


    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.


    Thank you for using JotForm!