Forms keep showing “loading”

  • krischew99
    Asked on January 20, 2021 at 5:47 AM

    after submitting a few forms, we sometimes get stuck at the form loading screen. It just keeps showing “loading” but never loads. It is ok when we clear the cache of the browser. why is it so?

    as we are opening the form inside an app, I cannot clear the cache. I have to delete the app and reinstall the app in order to access the form again.

    what is wrong?

    Jotform Thread 2836604 Screenshot
  • Bojan Support Team Lead
    Replied on January 20, 2021 at 6:47 AM

    Greetings.

    Can you please let us know what form are you referring to? Can you please share the form URL? What device and browsers are you using? Does this happen only on the phone?

    Also, are you referring to JotForm App, or are you using JotForm for your own App?

    Thank you for your cooperation.

  • krischew99
    Replied on January 20, 2021 at 7:52 AM

    https://form.jotform.com/210183842574456

    it happens with whichever browser I used. Whether is it safari or Google chrome. It is the same.

    it happens to both phone and desktop browsers before.

    i tried to link the form inside my own App, it also happens.

    it happens to some of my other forms too.

    I notice it happens only after I have submitted a few times. I have to clear the browser cache to make it work when I freezes at the “loading” screen.

  • Alexander_G
    Replied on January 20, 2021 at 9:09 AM

    Hello,


    I have cloned and tested your form 210183842574456. I have submitted a few forms and it seems okay on my side.

    1611151384 6008381872d33 Screenshot 10


    Kindly, clarify - do you embed the form to your app via script method?

    If yes - please, try to use iFrame method if possible.


    Getting-the-form-iframe-code

    Thanks,

    Alex





  • krischew99
    Replied on January 20, 2021 at 9:35 AM

    It happens even if I don’t embed it. It happens occasionally after some submissions.

    I only redirect the form to the url address. It happens even if I directly access the form in browser via url.

    what could be the reason causing this as I could resolve the issue by clearing the cache in the browser? But it happens far too often and makes it look like the form is below par. How can I work around this? Is there a way to automatically clear the form cache after each submission?

  • Richie JotForm Support
    Replied on January 20, 2021 at 10:54 AM

    To clarify, you have embedded the form into your own mobile app or are you referring to the JotForm mobile app form?

    I have checked your form and it seems to be working correctly at my end using my mobile device.

    Can you please share the app you're working on? Or share more information on how we can replicate the issue?

    Looking forward for your response.