cancel service

  • Profile Image
    n18d
    Asked on June 01, 2011 at 08:48 AM

    i'm entering my correct username and password to cancel. but it won't let me cancel service.

  • Profile Image
    liyam
    Answered on June 01, 2011 at 09:08 AM

    Hello n18d,

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on June 16, 2011.

    Thank you for using JotForm!

    -Liyam