What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    cancel service

    Asked by n18d on June 01, 2011 at 08:48 AM

    i'm entering my correct username and password to cancel. but it won't let me cancel service.

  • Profile Image
    JotForm Support

    Answered by liyam on June 01, 2011 at 09:08 AM

    Hello n18d,

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on June 16, 2011.

    Thank you for using JotForm!

    -Liyam