- pinkdollyAsked on June 01, 2011 at 09:04 AM
My clients can't receive the submission i reply. Either its in junk mail or its not send.
- JotForm SupportliyamAnswered on June 01, 2011 at 09:43 AM
The quick explanation for this is that you have set your notification settings of your form to use the email of sender of the form.
Lately, there had been stricter implementations of anti spam tools due to massive spam mails being sent out all over the web, so one of the solutions done by anti-spam companies is to check the email address' domain IP address, and checks also where it came from. If the IP address of the email domain and the IP address where the email came from does not match, the server's recipient triggers it as spam.
It's like as if you're sending a post mail where you have declared the mail to be coming from Canada when in fact you sent it while you are in Japan. It is something like this in a sense.
The best solution for this use the email address email@example.com as your sender email address for your email notifications.
If you need further clarificaiton about this matter, or if you have other questions or concerns, just let us know.