What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why is all the mails i send from submission goes to junk mail?

    Asked by pinkdolly on June 01, 2011 at 09:04 AM

    My clients can't receive the submission i reply. Either its in junk mail or its not send.

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    JotForm Support

    Answered by liyam on June 01, 2011 at 09:43 AM

    Hello pinkdolly,

    The quick explanation for this is that you have set your notification settings of your form to use the email of sender of the form.

    Lately, there had been stricter implementations of anti spam tools due to massive spam mails being sent out all over the web, so one of the solutions done by anti-spam companies is to check the email address' domain IP address, and checks also where it came from.  If the IP address of the email domain and the IP address where the email came from does not match, the server's recipient triggers it as spam.

    It's like as if you're sending a post mail where you have declared the mail to be coming from Canada when in fact you sent it while you are in Japan. It is something like this in a sense.

    The best solution for this use the email address noreply@jotform.com as your sender email address for your email notifications.

    If you need further clarificaiton about this matter, or if you have other questions or concerns, just let us know.