What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is our submission data secure on JotForm?

    Asked by yeryuzu on October 25, 2013 at 09:48 AM

    We'd like to say our people who gives their personal details on our forms that their info are in safe. What is the level of our data security? Is there any program or protocol to keep the data in safe? If so, we'd like to declare it on our website.

    JotForm security issues
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    JotForm Support

    Answered by ashwin_d on October 25, 2013 at 10:21 AM

    Hello yeryuzu,

    All submission data on our server are secure. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks.

    If you use SSL/secure form URL to accept submission, the data transferred from your browser to our server will also be secure. We support high-grade 256-bit encryption.

    You have option where you can select if you want the form data to be secured. You can use the secure / SSL form URL or embed script. 

    Here is a guide on how to receive SSL submissions: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    If you want your form user to know that their data will be sent securely, you can add enable security certificate seal in your form. Here is a guide which you can refer:  http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

    Please be informed that in free accounts you can only receive 10 secure / SSL submissions. Please check our pricing page for more information on available plans and it's submission limits.

    Hope this answers your question.

    Do get back to us if you have any questions.

    Thank you!

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    JotForm Support

    Answered by steve on April 07, 2015 at 04:06 PM

    Hello!

    Great news. We're now Safe Harbor certified. Please see our updated Privacy policy here.

    http://www.jotform.com/privacy/

    Do let us know if you have any questions!

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    Answered by 2one2califronia on May 12, 2015 at 02:22 PM

    Is it peer to peer encryption, or is it only encrypted on the jotform server?
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    Answered by NGHS on August 01, 2016 at 01:06 PM

    The Safe Harbor certification is no longer current. Please provide an update on this. Thanks!

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    JotForm Support

    Answered by ashwin_d on August 01, 2016 at 02:24 PM

    Hello NGHS,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/895349 

    Thank you!