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  • Profile Image

    We keep losing our Paypal account link

    Asked by waac on October 25, 2013 at 01:51 PM

    Hello,

     

    I can't tell you how many times this has happened but when someone fills out our Member application and submit it, I don't know where that information goes. Even worse is the fact that our Paypal account keeps disappearing from the form. It used to work so that when they submitted, it took them to Paypal to pay there memberhip fee(s).

     

    I have tried adding the link to the Paypal account but an error message pops up that you can only have one account and must delete the other account before adding one. (I am sorry if this isn't clear. I just finished a long trip and am still fuzzy-minded)

    In our Internet Explorer, the address shows as

    http://www.artcraftwis.org/JoinUSJotForm.html

    While in Mozilla, the address shows as

    http://www.artcraftwis.org/JoinUSJotForm.html?address12[state]=WI

    I don't understand how this could be. We certainly need to add our PayPal link back to this form.

    This is supposed to be the form we are using with a PayPal link

    http://www.jotformpro.com//?formID=30056535651147

    I guess I am getting to old for this. Any help would be appreciated. Thank you.

    Clarence

    Page URL:
    http://www.artcraftwis.org/JoinUSJotForm.html?address12[state]=WI

    paypal account payment integration multiple payments
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 25, 2013 at 02:56 PM

    Hello, I cloned your form and can't replicate the issue you are having.

    On the Mozilla Firefox I can completely see the Paypal integration marked on the center.

    I am not sure with what you mean by the Mozilla address of:

    http://www.artcraftwis.org/JoinUSJotForm.html?address12[state]=WI

    I can't see a connection on why you need to add ?address12[state]=WI on the webpage link as you do not have any state field on the form.

     

    On my Internet Explorer 9, it is the same. Nothing is wrong with your form and can easily see the Paypal integration - "My Products"

     

    The error message "You cannot add more than one payment tool. Please delete the existing one first." only indicates that you can not more than 1 payment integration on the form.

    We only allow 1 Payment integration for each form. You need to delete first the previous one "My Products" before you can switch to a different Payment Integration.

     

    If you need further help, please do not hesitate to ask. Thanks

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 29, 2013 at 02:26 AM

    Hi Clarence,

    Did you replied to this thread via email? For some reason we were not able to see it here. Kindly post your reply to this thread instead http://www.jotform.com/answers/283834 so we can assist you if you have further questions.

    Thank you!

  • Profile Image

    Answered by waac on October 29, 2013 at 02:36 AM

    I am terribly sorry to have wasted your time. I finally have it all figured out and it was my own stupidity standing in the way. Once again, I am sorry but thank you for your time.

    CPC

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 29, 2013 at 02:42 AM

    @waac 

    No worries. :)

    Feel free to message us anytime you have questions about Jotform.

    Cheers!