What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is sending me notifications but I'm not seeing the submissions in my account

    Asked by joelaclare on October 25, 2013 at 04:28 PM

    The Form AutoAlert Holiday Party RSVP is being used by our audience (we have gotten 27 notification emails of submissions) but the submissions aren't showing up in the reports in my account. Please help. Thanks!

    Page URL:
    http://jotform.co/form/32797168134866

  • Profile Image
    JotForm Support

    Answered by jonathan on October 25, 2013 at 05:08 PM

    Hi,

    I have checked the form https://www.jotform.com/32797168134866 submission data, and I have found zero(0) submission so far.

     

    Can you please confirm if you are referring to the correct form in the email notification?

    Please double check if perhaps there is a mistake as to which form is sending the email notification.

    You can also share to us the email messages you had that pertain to the submission of the mentioned form. We will check further for issue.

     

    Thanks.