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    Google Integration - Not Syncing

    Asked by joytbwb on October 25, 2013 at 05:16 PM

    Good afternoon,

    I have a form which had successfully been linked to to a google spreadsheet.  Unfortunately, the document is now not refereshing, and so we no longer see when new items are being added. I have even tried to reconnect the form, but have have had no success. 

    Your help in resolving this matter is greatly apprecaited.

    Thanks,

    Joy Tatarka

    thanks items
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    Answered by Cesar on October 25, 2013 at 06:00 PM

    Hello, 

    I just went ahead and tested creating an integration, unfortunately I was not able to replicate the issue, as the integration is working properly. 

    This is my test integration from example this example form:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/19955_submissionsworking.png

    Kindly try to create a new simple form and if possible also try cloning the form with the integration problem, just to test if the integration works properly on another form. This will help us isolate the problem.

    Also, I have gone ahead and cleared your form cache settings, so if possible, kindly re-create the integration on the original form and test sending a submission to it.

    Do provide us the FormID (URL) so that we can also take a look at the form , to help you better.

    Thank you

    Related Article:

    How-to-clone-an-existing-form-from-your-account