Autoresponder Email showing invalid recipient tag

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    Tonya_Myers
    Asked on January 21, 2021 at 11:23 AM

    When I select the email address field of my form for the recipient email on my autoresponder message, it does not save. If I click the save button, go back to my emails tab, and pull up my autoresponder message it does not save the recipient email. This is not currently working on any of my forms. Can this be fixed?

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    Tonya_Myers
    Answered on January 21, 2021 at 12:38 PM

    Additionally, I have discovered that when I select the "email address" field as the recipient, it saves the field name as {email, address} instead of the field's ACTUAL name which is {email address}. The field name saves with a comma in the middle regardless of the field I choose.


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    EltonCris
    Answered on January 21, 2021 at 03:52 PM

    I can see that this is fixed. I assume it's all good now?

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    Let us know if there's still a problem. Thanks!

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    Tonya_Myers
    Answered on January 21, 2021 at 03:56 PM

    I just attempted to fill out the form and I still did not receive an email confirmation. Any thoughts?

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    EltonCris
    Answered on January 21, 2021 at 05:12 PM

    I checked your form and I realized that the encryption feature is enabled in it. This is the reason why your autoresponder notification isn't working. This is also explained on our guide here https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them (see notes at the bottom of this page). Autoresponders will not work when you enable encryption because the email data is already encrypted before it is sent to the JotForm servers. Therefore our server can't read the data. It is only you who can access and decrypt the data since the private key isn't stored on our server.

    If you want the autoresponder to work, you have to disable the encryption in your form by setting Encrypt Form Data to NO.

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    Tonya_Myers
    Answered on January 26, 2021 at 03:54 PM

    is it still HIPAA compliant if encryption is turned off?

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    EltonCris
    Answered on January 26, 2021 at 05:04 PM

    Yes, because forms on a HIPAA Compliance account are already encrypted. The Encrypt Form Data feature is just an add on to the HIPAA Encryption and not even necessary.