What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am unable to see Submissions data from Submissions page.

    Asked by jcarlier on October 26, 2013 at 01:52 PM

    I am currently testing your product for large usage.

    I have trouble seeing results here : http://www.jotform.com/submissions/32982922468365?

    The page is empty (I have an alert saying 2 incoming new answers).

    Kind regards,


  • Profile Image

    Answered by khrisell on October 26, 2013 at 04:56 PM

    Hello Julien,

    Upon checking your submission Page, I am able to see your submissions data from that form.

    Can you try to clear your browser cache and cookies? I have cleared your form caches and please check if this could fix the issue you are having.

    If problem persists, please let us know. We're here to help.

    Thank you for using JotForm. 

  • Profile Image

    Answered by jcarlier on October 26, 2013 at 05:18 PM

    Hi Khrisell,

    I seems to work fine now. I have another trouble.

    I want to ba able to track objective in Google Analytics and using ligthox integration. I have read quiet a lot of discussion about this with jotform and I don't see any that are working.

    - If I integrate the form for event tracking, I loose the lightbox integration

    - If I redirect to a dedicated thank you page, I loose also the lightbox effect and I will need to setup a thank you page for each form.

    Is there any other solution ?

    Kind regards,


  • Profile Image

    Answered by khrisell on October 26, 2013 at 05:30 PM

    Hello again Julien,

    Please open a new thread for your new question using this link http://www.jotform.com/contact. So we can better track the issues, requests and solutions users are having. Also, to assist you better and avoid confusion.

    Thank you for understanding and looking forward to assist you further on your new thread.