- jimmysloAsked on October 26, 2013 at 03:24 PM
Our company has used JotForm happily for quite some time now. We successfully receive form submissions from potential customers, but in the past month, when we forward the submission to others within the company, we get Delivery Status Notification (Failure) bounce back, and the email doesn't go through.
For example, Customer submits form >> Form emails successfully to firstname.lastname@example.org >> Admin at email@example.com forwards to firstname.lastname@example.org, which should auto-forward from GoDaddy to her Gmail >> Email doesn't go thru, email@example.com receives Delivery Status Notification (Failure) bounce back email.
I've contacted GoDaddy regarding the issue and even sent in the original email and bouce back in .eml form as they requested, and I've received the following response:
Thank you for contacting GoDaddy.com. I am a member of our Advanced Technical Support team and would like to thank you for your patience while we investigated this matter. As I understand it, you are receiving a “552” bounce back error when sending email. It appears that jotform.us was flagged in our email filters for spam. At this time, there have been too many report of jotform.us being flagged for spam and will not be unblocked. We recommend removing the jotform.us from within any of your email content in order to send without any issues.
We recommend reviewing any email marketing you are doing and make sure you have a valid unsubscribe process, as well as validate your list of marketing recipients to reduce the amount of possible spam flags from recipients. It’s possible that while some people receiving your messages have signed up for them, some have simply marked them as SPAM instead of going through the unsubscribe process if one exists.
If you find yourself marketing more with your email, many of our users use our Express Email Marketing service that does offer a subscribe/unsubscribe feature. It also provides details on who is receiving/reading their emails instead of just deleting them or marking them as SPAM.
Please let us know if there is any other way in which we can help you.
Advanced Technical Support"
I called GoDaddy to explain the issue even further, noting that we're not using JotForm for email marketing but for customer inquiries and aquisition. And that the bounce back only occurs when we forward the emails within our company. GoDaddy says they can't do anything until "JotForm contacts GoDaddy and proves that they're not spam". It's completely frustrating. But is this something JotForm can, is able, is willing to do?
If this problem persists, I'm caught in the crossroads of deciding who to drop: GoDaddy for our Hosting, or JotForm for our Form. I would hate to do either. But I'm at a dead end with GoDaddy. Can I get thoughts from someone at JotForm about how to proceed?
- JotForm SupportEltonCrisAnswered on October 26, 2013 at 06:54 PM
First off, thank you so much for taking the time and effort for helping us getting this resolved. That's greatly appreciated!
I would be happy to forward this to our higher management in order to rectify this as soon as possible. I think we've been discussing this day ago after we see 3 or 4 GoDaddy users has reported email issues. So right now, since this has been confirmed atleast by you, we will do our best to get this resolved. The message from their support was informative so thanks for posting it here, I am going to add this on the report ticket.
Thank you so much once again and our sincere apologies for any inconveniences this may have caused you.
We will let you know here once we have updates available.
- JotForm SupportEltonCrisAnswered on October 26, 2013 at 07:07 PM
By the way, just in case this would help. We have ways to use your email as the senders email. You can enable SMTP on your email notifications: Send Form Emails From Your Own Email Address: JotForm Now Support SMTP.
You can also use Mandrill to send emails: Set Email Field as the Notification Sender Email Address with Mandrill