Why am I not receiving my test notification email?

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    ktaghavi
    Asked on June 01, 2011 at 01:37 PM

    I created a new form and sent myself a test notification but I have not received anything. I have checked my spam folder and it is not there either.

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    NeilVicente
    Answered on June 01, 2011 at 02:53 PM

    Hi,

    I hope you do realize that the emails will be sent to frontdesk439@kw.com and karentaghavi@msn.com and not to karentaghavi@gmail.com which is what you have entered in the email field of your form when you did the test submit.

    Upon checking our mail server logs, I found messages confirming that the emails were indeed sent to frontdesk439@kw.com and karentaghavi@msn.com

    I did a test submit myself and temporarily added my email address to your form's notification recipients. I received a notification email immediately after I pressed the submit button.

    This email should have been in my Junk Mail folder had I not whitelisted Jotform earlier. You should have received an email too at those two email addresses I mentioned above.


    Neil

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    shahid
    Answered on June 13, 2011 at 04:05 AM

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