What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jot2Tweet bug: Tweets don't show the names

    Asked by eiermann on October 27, 2013 at 03:30 AM

    Dear Neil,

    unfortunately I found another bug :-/

    Yesterday my tweet didn't show the proper name and other booking details. 

    I checked my form and there shouldn't be any problem.

     

    This is the link to the form: http://form.jotformpro.com/form/32802684939970

     

    Thanks in advance for having a look into this matter.

     

    Cheers,

    Chris

    Screenshot
    problem name checked thanks
  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 28, 2013 at 02:20 AM

    Chris,

    Sorry about that. I will fix this soon.

  • Profile Image

    Answered by eiermann on October 28, 2013 at 02:33 AM

    Thank you Neil!

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    JotForm Support

    Answered by NeilVicente on October 29, 2013 at 08:44 AM

    Sorry for not being able to get back to you soon. According to my investigation, this 'bug' is caused by a non-matching field with the {tag} you have used on your tweet template. This happens when you delete/replace a field (on the JotForm builder) after you have already created your tweet template.

    But, this doesn't seem to be the case for your form. I have cloned it and tested Jot2Tweet but was unable to recreate the problem. May I know if this issue occurs to all the tweets generated by your form?

  • Profile Image

    Answered by eiermann on October 31, 2013 at 09:41 AM

    Hi Neil,

     

    I just made a test booking and the error didn't occur.

    I will update you if I see anything unusual again.

     

    Thanks for your support!

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    JotForm Support

    Answered by guilledutra on October 31, 2013 at 09:53 AM

    Hi,

    thanks for keeping us updated about this issue,.

    don't hesitate in letting us know if you find any issue while using this feature