What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bug with form validation

    Asked by FrenchQuarterFest on June 01, 2011 at 02:06 PM

    I think my jotform is not working properly - seems to be a problem with the zip code field --when somone is trying to signup, after a zip code is entered a box appears with a message that says to enter an email address.  Could you help me with this?

     

    my form is called: email alert

    My name is Georgia Rhody

    email: georgia@fqfi.org

    504-227-3127

    Page URL:
    https://2011fqf.theregistrationsystem.com/en/897

  • Profile Image
    JotForm Founder

    Answered by aytekin on June 01, 2011 at 03:54 PM

    I do not see a form on the linked page. Can you post the URL of the form that has this problem? I found this page linked from that page:

    http://www.jotform.com/form/10240954015

    However, it did not have the problem you described.

    One possible reason for the problem might be the editable error messages on the form builder.

    1. Open your form on the form builder

    2. Click on Setup & Embed

    3. Click on Preferences

    4. CLick on Advanced Settings

    5. Click on Edit Form Warnings

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    JotForm Support

    Answered by NeilVicente on June 01, 2011 at 04:01 PM

    Hi Georgia,

    This appears to be caused by a bug. I will have our developers notified about this issue. We shall keep you posted regarding the status of this matter. Thank you for your patience.


    Neil

  • Profile Image

    Answered by FrenchQuarterFest on June 01, 2011 at 04:16 PM
    Thank you!



    I also received the email below:

    A new response has been received:

    JotForm

    Answered by aytekin

    I do not see a form on the linked page. Can you post the URL of the form that has this problem? I found this page linked from that page:

    http://www.jotform.com/form/10240954015

    However, it did not have the problem you described.

    One possible reason for the problem might be the editable error messages on the form builder.

    1. Open your form on the form builder

    2. Click on Setup & Embed

    3. Click on Preferences

    4. CLick on Advanced Settings

    5. Click on Edit Form Warnings

  • Profile Image

    Answered by FrenchQuarterFest on June 01, 2011 at 04:17 PM
    Thank you,

    I also received the email below:

    A new response has been received:

    JotForm

    Answered by NeilVicente

    Hi Georgia,

    This appears to be caused by a bug. I will have our developers notified about this issue. We shall keep you posted regarding the status of this matter. Thank you for your patience.


    Neil