What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Refund Request

    Asked by Pearl Abrahan on October 27, 2013 at 11:55 AM

    Hi! I was charged on September 17th for a 2nd month of subscription to a Premium account when I already cancelled it. The cancellation was dated September 20 in my Paypal account. I previously contacted customer support for this using the e-mail omdfacedolls@ymail.com and the reply was I wouldn't be billed for September 17. I would really like a refund but it is important that I continue my JotForm account. I hope you can help me. I already e-mailed Aytekin Tank and here was his response:

    Your last payment was on September 17th, and you cancelled the
    subscription on September 20th. This means you were not charged on
    October 17th. Did you want the September 17th charge refunded? If you
    want a charge to be refunded you should contact customer support. You
    should not do a chargeback. Doing chargebacks is a terrible way get
    refund. You are saying that we charged you without your knowledge. We
    have policy to close down charge back accounts and never allow the
    same person to use our service again.

    ~Aytekin

     Do you want this order to be refunded? If you do please contact

    JotForm support and ask them to refund the order and close down your
    account.
    http://www.jotform.com/contact

    Reference Number        :75188196
    Order Date              :10/19/2013 03:41
    BlueSnap Product          :63462 - JotForm
    BlueSnap Contract        :1693520 - Premium Monthly Subscription
    Number of licenses      :1
    CD on demand            :No
    Total                  :9.95 USD
    JotForm Login Name: omdfacedolls
     
    JotForm style size name
  • Profile Image

    Answered by Cesar on October 27, 2013 at 02:52 PM

    Hello, In order for us to help you better. I will go ahead and raise your issue to one of our support staff who can process your request. If they do have any questions for you or any updates in regards to your request. They will let you know through this thread.

    If you do need any other assistance, do let us know. Thank you.

  • Profile Image

    Answered by jeanettebmz on October 27, 2013 at 04:41 PM

    I have refunded your last order that you made 8 days ago

    Reference Number:75188196, Order Date:10/19/2013

    To set the proper expectations from now on: You cannot purchase and then ask for a refund on subscriptions every month, otherwise I would think you are simply cheating and would consider this an unacceptable behavior.

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    Answered by omdfacedolls on October 28, 2013 at 08:45 AM

    I sincerely apologize for the confusion regarding the refund of Ms. Pearl Abrahan's transaction via Paypal. Due to unforeseen circumstances, I had to change the payment method. I am now using BDO Mastercard under my name, Primrose Jan Jungco. I would still like to avail and continue my Premium JotForm Subscription. Is it possible for me to continue my jotform premium subscription and be billed via my BDO Mastercard?

     

    I hope for your consideration.

     

    Thank you.

     

    Sincerely,

    Primrose Jungco

    OMDfacedolls Administrator

     

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    JotForm Support

    Answered by EltonCris on October 28, 2013 at 11:40 AM

    Hi Primrose,

    Thanks for your reply.

    Since your previous subscription was already cancelled and your account was set to free, we would suggest you to re-subscribe back to Jotform with your new payment credentials. Please head to our Pricing page to proceed.

    Thanks!