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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    PayPal Pro - The merchant country is not supported.

    Asked by cagnoleo on October 27, 2013 at 01:09 PM

    my form with credit card inserted in 



    run with paypal

    doesn't run when we use credit card 

    Page URL:

  • Profile Image

    Answered by jedcadorna on October 27, 2013 at 01:33 PM


    If script code does not work for your website you can always try to re-embed the form using an iframe code. Iframe fixes issues when it comes to browser's and script compatibility. If running this on your site still does not work let us know so we can take further troubleshooting steps on what's causing the issue. You can also upload some screenshot of any error message (if any) you get. I was trying to submit the form using the credit card option but no success since it requires a valid card. 

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    Answered by cagnoleo on October 27, 2013 at 02:11 PM

    Thanx, give me that error:

    Merchant country unsupported.

    The merchant country is not supported. 

  • Profile Image

    Answered by Cesar on October 27, 2013 at 02:30 PM


    From my understanding your account is based on Italy.

    Unfortunately the Paypal Pro Payment tool will not work for countries other than the United Kingdom, United States, and Canada

    In which case I suggest to go ahead and use the standard PayPal Payment Tool. We do apologize for this inconvenience, it will be a matter of PayPal adding other contries to the PayPal Pro Service.

    If you do need further support. Do let us know. Thank you.