What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm trying to change my account from premium back to standard, can you help?

    Asked by CruiseOneAppleton on October 27, 2013 at 02:59 PM

    When I try to do this myself, your site gives me a cryptic message that says I need to do this manually. I dont' seem to have been successful since it still shows I am a premium subscriber - but I don't know what else to do.

  • Profile Image

    Answered by Cesar on October 27, 2013 at 03:26 PM


    Below I'm posting the process that you should follow to downgrade your account:

    Click on the Profile Icon at the top-right corner of the JotForm page
    Click on Account on the Menu
    Click on Billing on the left hand side menu
    Select the Plan you would like to upgrade or downgrade to 

    This is a screenshot of the steps explained above:



    Do let us know if you still need assistance. Thank you.