What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Where did my forms go?

    Asked by dgetzinger on October 27, 2013 at 03:53 PM

    I was using the free version, got notified that I reached my 10 submission limit, paid $9.95 for the premium (Your order number is 75424346) and now all of my forms are gone on the screen!


    What happened?

  • Profile Image

    Answered by Cesar on October 27, 2013 at 04:21 PM


    I do see that your account now shows Premium status.

    Kindly go ahead and clear your browser's cache fully and proceed to log in again to your account. So far I am able to see your forms located on your account. Kindly follow these steps so that the show up properly.

    If you do need further assistance. Do let us know.


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