Can not download original PDF

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    mmaxmur140214
    Asked on January 22, 2021 at 03:33 AM

    When i click download original pdf


    {"responseCode":400,"message":"Bad request (\/pdf-converter-id-fill-pdf) - Cannot generate filled PDF","content":[],"duration":"2840ms","info":"https:\/\/api.jotform.com\/docs#pdf-converter-id-fill-pdf"}


    This opens.

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    Rehan_F
    Answered on January 22, 2021 at 04:42 AM

    Greetings,

    Kindly send us a screenshot to show us the option that you are using to download the Original PDF. So we can check it here also.

    Please follow the instructions in the guide below to send a screenshot here.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looking forward.

    Thanks

  • Profile Image
    Rehan_F
    Answered on February 10, 2021 at 12:34 AM

    Greetings,

    I'm able to replicate the issue in your PDF-Editor with the Original PDF. Kindly upload the original PDF in your form again. It is possible that the PDF didn't get uploaded properly and because of that, it is not working.

    Please use the guide below to update your Original PDF.

    https://www.jotform.com/help/873-how-to-update-the-pdf-through-smart-pdf-forms

    Should you need further assistance then please let us know.

    Thanks