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    Hyperlink not working in free text (HTML) field.

    Asked by greg3142 on October 27, 2013 at 07:11 PM

    I have linked a site via hyperlink to a form... but the link is not showing on the form or re-directing.

    Page URL:
    http://www.jotform.co/greg3142/wwwteambox

    Screenshot
    site
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    JotForm Support

    Answered by ashwin_d on October 27, 2013 at 09:34 PM

    Hello greg3142,

    Upon checking your form, I found out that the link URL was somehow not added in your "Free Text (HTML)" question. That is the reason your form is not showing any hyperlink.

    Here are the steps you should follow:

    1. Load your form in editor.

    2. Select your free text html field and click on "Edit HTML" button.

    3. Select the "Click here to open Teambox" text and click on hyperlink button on the toolbar.

    4. Add the link in "link url" textbox and click insert button.

    5. Do not forget to click on "Complete" button of your free text (HTML) field.

    I have added a dummy url to your "Click here to open Teambox" and you should follow the above steps and change to desired URL.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by greg3142 on October 27, 2013 at 10:04 PM

    This is what I have done... I will not save the link.

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    JotForm Support

    Answered by ashwin_d on October 27, 2013 at 10:11 PM

    Hello greg3142,

    That is a strange behavior. I am not sure why you are not able to save the link URL. Have you tried clearing your browser cache data. Please do so and see if that makes any difference. Here is a guide which should help you clear your browser cache data:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do let me know the URL which you like to add as hyperlink on your text "Click here to open Teambox". I will do update it from here.

    Thank you!

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    Answered by greg3142 on October 27, 2013 at 10:15 PM

    I heave cleared trhe broswer cache on both IE and chrome with the same result.

    Can you please try and save the URL at your end..

    This is the URL: https://projects.wwwshop.com.au/login

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    JotForm Support

    Answered by ashwin_d on October 27, 2013 at 10:44 PM

    Hello greg3142,

    I updated the link URL to "https://projects.wwwshop.com.au/login".

    Do get back to us if you have any questions.

    Thank you!

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    Answered by greg3142 on October 27, 2013 at 11:13 PM

    Thanks... That did it!

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    JotForm Support

    Answered by ashwin_d on October 27, 2013 at 11:31 PM

    Hello greg3142,

    You are welcome.

    I'm very pleased that I was able to help you.

    Thank you!