What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to integrate a help Desk

    Asked by davidamini on October 28, 2013 at 03:56 AM

    I want to use a Help Desk and integrate JotForm.

    Is there any Way?

    integrate JotForm
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    JotForm Support

    Answered by guilledutra on October 28, 2013 at 08:53 AM

    Hi,

    as I'm not quite sure which help desk system are you using, I'll list the possibilities to integrate an external software with jotform.

    - Exports submission data to an external MYSQL database

    If your help desk software uses an MYSQL database, you can export the submission data to the MYSQL database once the user clicks on submit by following this guide:

    http://www.jotform.com/help/126-Form-to-MySQL

    - Using Webhooks

    With this technique you can send HTTP post notifications to an external URL

    http://www.jotform.com/help/245-How-to-Setup-Webhook-with-JotForm

    - Manually exporting and importing already submitted data using the CSV/EXCEL export function.

    You can export your already submitted data to an csv or excel  file, then import them to your own help desk database.

    http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    Hope it helps

    please let us know if you need further assistance

    Thanks