I want to integrate a help Desk

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    davidamini
    Asked on October 28, 2013 at 03:56 AM

    I want to use a Help Desk and integrate JotForm.

    Is there any Way?

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    guilledutra
    Answered on October 28, 2013 at 08:53 AM

    Hi,

    as I'm not quite sure which help desk system are you using, I'll list the possibilities to integrate an external software with jotform.

    - Exports submission data to an external MYSQL database

    If your help desk software uses an MYSQL database, you can export the submission data to the MYSQL database once the user clicks on submit by following this guide:

    http://www.jotform.com/help/126-Form-to-MySQL

    - Using Webhooks

    With this technique you can send HTTP post notifications to an external URL

    http://www.jotform.com/help/245-How-to-Setup-Webhook-with-JotForm

    - Manually exporting and importing already submitted data using the CSV/EXCEL export function.

    You can export your already submitted data to an csv or excel  file, then import them to your own help desk database.

    http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    Hope it helps

    please let us know if you need further assistance

    Thanks