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as I'm not quite sure which help desk system are you using, I'll list the possibilities to integrate an external software with jotform.
- Exports submission data to an external MYSQL database
If your help desk software uses an MYSQL database, you can export the submission data to the MYSQL database once the user clicks on submit by following this guide:
- Using Webhooks
With this technique you can send HTTP post notifications to an external URL
- Manually exporting and importing already submitted data using the CSV/EXCEL export function.
You can export your already submitted data to an csv or excel file, then import them to your own help desk database.
Hope it helps
please let us know if you need further assistance