Account overquota

  • Mogren
    Asked on January 22, 2021 at 12:19 PM

    I have deleted all extra submissions from our jotform page and it still says I am out of space and I’m not sure what to do.

    Jotform Thread 2843461 Screenshot
    Page URL: https://mogrensrusticcreations.net/pages/bridal
  • Nikola JotForm Support
    Replied on January 22, 2021 at 2:25 PM

    Your submissions are still inside of the Trash, and they are taking up the upload storage space. You need to delete them from the Trash to reduce the upload storage space usage.

    1611343419 600b263b69566 trash Screenshot 10

  • Mogren
    Replied on January 31, 2021 at 7:52 PM

    Ok I found the trash and emptied it, but it did not resolve any of my upload space issues.

  • Vanessa_T
    Replied on January 31, 2021 at 10:40 PM

    I have resolved your issue on a separate ticket here:

    https://www.jotform.com/answers/2863087