What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notification

    Asked by dringram on October 28, 2013 at 10:53 AM

    Lately form submissions have either not been arriving or have been arriving many days after the submission. For example, this morning I received an email notice of a submission on Oct 22. Six days after it was submitted! I have had similar issues for the past few months, including submission emails never arriving. This forces me to constantly check my Jot account for form submissions, which is a big pain. Also. today almost every page in Jot hanged. It took me about 5 minutes and 20 tries just to load this page and submit this ticket. Yes, I tried two different browsers. I'm am not sure what is occurring, but if I can't get submissions or log in reliably, I won't be able to continue using Jot.

    Emails Submissions email check
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    JotForm Support

    Answered by Welvin on October 28, 2013 at 12:01 PM

    Thanks for contacting us.

    I've check your forms, and I guess this is the form in question: http://www.jotform.us/form/23455128222144. Am I right? I've check this form settings and found out some incorrect configuration. Your Sender Email is empty. Without this settings, you will not receive any email from your form. Please kindly check and correct, make sure to have at least noreply@jotform.com as the Sender Email a shown on the image below:

    I have whitelisted your IP Address. This should help as well. Furthermore, I would suggest doing our recommendations from this article: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts specially with whitelisting our domains and IPs.

    Do let us know if the problem persist after doing the mentioned steps.

    Thanks