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  • Profile Image

    account ECONOMY renewal please help

    Asked by jaures on October 28, 2013 at 11:32 AM

    hi all,

     

    1- my account normally end should be renewed latest tomorrow
    2- i receive more than 400 request a day
    3- facing customer anger today i was dispointed, on fact i have re.activated my acount (ECONOMY PLAN.) which is priced.
    4-as you can see by attached picture it from today till 27 november: based on this why the counter is not reset.

    please im on fire here, please help solved this

    Screenshot
    picture counter latest attached
  • Profile Image
    JotForm Support

    Answered by Welvin on October 28, 2013 at 12:34 PM

    Good day!

    Actually, you've reached your limit for this month. I've counted your form submissions (this month) and it has the exact number of submission which is 10, 001. Your counter will reset on Nov. 1st.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on October 28, 2013 at 12:38 PM

    By the way, submission counter will only reset every first day of each month - EST Time. Submission counter will not reset on the date you've paid your subscription.

    Thanks

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    Answered by jaures on October 28, 2013 at 12:53 PM

    Please, I know that im disturbing you about this!

    a part from upgrading? what can be the solution now?

     

    can i lend some suscriptions?

     

    i need

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    Answered by jeanettebmz on October 28, 2013 at 01:26 PM

    I've reset the counter to 9000, which will allow you to get 1000 submissions for "free". Please remember that this can be done only once in lifetime for an account

    If you ever reach again your Economy monthly limit, you'll need to upgrade to Professional plan

    Kind regards

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    Answered by jaures on October 28, 2013 at 01:30 PM

    thanks a lot for this . im very thankful.

     

    have some questions:

    - the renewal i did today  take effect from when?

    - why the renewal is done the october 28th and the counter  restart at november 1st?


    best regards

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    Answered by jeanettebmz on October 28, 2013 at 01:31 PM

    Like I said  you have room to get 1000 more for the next 4 days. On november 1st, your account will get reset to 0

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    Answered by jeanettebmz on October 28, 2013 at 01:31 PM

    Otherwise, please go ahead and upgrade to Professional