E-signature and card authorization

  • Lindsay Faith
    Asked on January 22, 2021 at 6:30 PM

    We need an e-sign Component to our Event Contracts, and also need a form that will serve as a credit card authorization to collect deposits, so I'd love to chat with a sales rep to see if JotForm may be the best match for our needs.

  • Mike_G JotForm Support
    Replied on January 22, 2021 at 11:19 PM

    We would like to apologize for any inconvenience. I'm afraid that we do not have chat support at the moment. The best way that you can contact us right now is here, in our support system, which is available 24/7.

    With regards to your concern, you can collect your respondent's signature using any of our signature widgets.

    How-to-Add-an-E-Signature-to-Your-Form

    However, we do not encourage our users to collect credit card details using regular form fields within the form. This is due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate with your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    Feel free to let us know if you need any further assistance.