Unable to login to the account

  • yvonne swartz
    Asked on January 22, 2021 at 6:41 PM

    I set up an email account and then it keeps asking me to set up an email account. Whats wrong with you guys, can't you get this straight.


  • roneet
    Replied on January 22, 2021 at 11:22 PM

    We are sorry for the inconvenience this has caused.

    On further checking, I found the email id swartz94@sbcglobal.net does not have any associated account.

    Have you created a JotForm account? Could you please share the username of your JotForm account or any form link that you have in your account?

    Looking forward to your response.

    Thanks.

  • roneet
    Replied on January 22, 2021 at 11:25 PM

    I see some users from your email domain sbcglobal.net. Do you have a paid JotForm account which you are unable to login to?


  • yvonne swartz
    Replied on January 23, 2021 at 12:11 PM
    This is the site that Cobb and Dougles county health department gives you to ask for help.  Trying to create an account and when asking for help it gives me the JotForm.  Maybe ask them whats there problem sending me to you to ask for assistance is getting my Covid Vaccine
    On Friday, January 22, 2021, 11:22:19 PM EST, JotForm wrote:

    A new response has been received: Answered by roneet

    We are sorry for the inconvenience this hascaused.
    On further checking, I found the email id swartz94@sbcglobal.netdoes not have any associated account.
    Have you created aJotForm account? Could you please share the username of your JotForm account orany form link that you have in your account?
    Looking forward to yourresponse.
    Thanks.
    View this thread on browser » Unsubscribe Thread 1611375736
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  • Kat JotForm Support
    Replied on January 23, 2021 at 7:22 PM

    Hi there,

    Happy to help!

    It sounds like you are trying to fill out a form that is hosted by JotForm. Could you please provide us with the URL of form that you are attempting to fill out?

    Have you had a chance to contact the form owner directly? I notice that you had said that this was the website that they had given to ask for help: was this given on the form itself?

    We await your response.