What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens if you reach for email limit on the Basic Plan?

    Asked by designexakt on October 28, 2013 at 12:34 PM

    Does JotForm send a notification email to the email address on the account when email submissions reach or exceed the amount allowed (100 for the Basic package which I am currently on). I just want to make sure we never miss out on any submissions.


    Also, do the forms continue to work / track submissions if that limit is reached/exceeded?

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    JotForm Support

    Answered by ashwin_d on October 28, 2013 at 12:44 PM

    Hello designexakt,

    Free plan allows you to receive 100 non secure, 10 SSL/secure and 10 payment submissions every month. If any of these limits are reached, all your forms will be disabled and your users will not be able to submit form. In simple words, your forms will not work.

    We do send you a warning email when you are reaching close to your submission limit. You get sufficient time to upgrade your account before your forms gets disabled.

    Hope this answers your question.

    Do get back to us if you have any questions.

    Thank you!