Same type of inputs, different behavior when using edit link submission.

  • pretreville.copro.formulaire
    Asked on January 23, 2021 at 1:29 AM

    Dear JotForm,

    Regarding my form APCRT AG 2020.

    Let's focus on submission ID 4871213676523801993 and 4865165410669594685. Those 2 submissions are very similar and from my point of view should behave in the same way.

    However when I share the edit link so the submission can be edited by another person:

    • with the first one I end up on page 2:

    1611381884 600bbc7c0a66d  Screenshot 10

    Which is not the desired behavior.

    • with the 2nd one I end up on page 12

    1611382011 600bbcfb50765  Screenshot 21

    which is exactly the intended behavior. Also all the disabled, enabled and required field are exactly as intended.

    Also in the 1st case, if I navigate to page 12 using the next page button (here translated in french: Suivant) then the disabled, enabled and required fields are not as intended and one field, present in the form table is missing:

    • In the submission table:

    1611382674 600bbf923ea0d  Screenshot 32

    • In the edited submission going to page 12 through next buttons:

    1611382935 600bc097cb09d  Screenshot 43

    Because this field is empty (when it should not), when editing the submission through the link, the form does not jump straight to page 12.

    Now, you should be aware that this missing field was added directly in the JotForm table. But this was also the case for the second case which is working: 4865165410669594685.


    Very confused.


    Thank you in advance for your help.

    With my best regards.

    D

  • Mike_G JotForm Support
    Replied on January 23, 2021 at 8:19 AM

    We would like to apologize for any inconvenience. I cannot seem to open the edit links to your form and it may be due to your form settings.

    1611405930 600c1a6ab077d zt210123 074519 Screenshot 10

    1611405792 600c19e0493c3 zt210123 072750 Screenshot 21

    I have checked the submissions and the field you are referring to are filled on both submissions.

    4865165410669594685

    4871213676523801993

    However, for the submission that is not loading automatically on Page12, it seems that there is an incomplete field on the first page that is why the Auto Next feature of the Page Break on that page is not executed when the form is loaded on edit mode.

    1611406621 600c1d1d28cd8 zt210123 074733 Screenshot 32

    1611406654 600c1d3e51903 zt210123 074926 Screenshot 43

    Perhaps, after that issue is fixed, it will redirect automatically to page 12 of your form.

    Please give it a try and let us know if you need any further assistance.

  • pretreville.copro.formulaire
    Replied on January 23, 2021 at 6:00 PM

    Hello,

    I have no clue why is that ... but I think I understand what I have to do to fix it.

    Thanks.

    D