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  • Profile Image

    submit button not working when using iOS

    Asked by mstans1980 on October 29, 2013 at 05:31 AM

    Hi,

     

    I am having a problem with the submit button on my jotform. When using iOS with either Chrome or Safari, the submit button, when pressed, takes the user back to the top of the form without submitting?!!!

     

    I seriously need this sorted out pronto!

     

    Help!

    Page URL:
    http://www.gingerbeerbootcamp.com/#!competition/c2dp

    button not working JotForm problem ios
  • Profile Image

    Answered by jedcadorna on October 29, 2013 at 07:31 AM

    @mstans1980,

    I submitted a test form twice but unfortunately I wasn't able to replicate the issue on my end. Can you help us replicate the issue by providing video or screen shots. You can use http://screencast.com/ for video and image upload. I would also like to ask if you are testing it using MAC or Iphone devices or just simply any IOS device as I can't reproduce it on my end?

  • Profile Image

    Answered by mstans1980 on October 29, 2013 at 10:46 AM
    Hi Jed,
    I have had to change over to a Wufoo form for the competition entry - so
    the one you are trying probably isn't the JotForm one now! Sorry
    I had a lot of peple contacting me this morning saying they couldn't
    submit for the comp and neither could I when I tried. Could it be an
    in-app browsing issue? or iOS7 issue? We were running an ad through an
    App which when clicked takes them to the page via Safari (but it is
    in-app safari not standard safari).
    I've put the form back up on this page:
    http://www.gingerbeerbootcamp.com/#!signup/cyvz
    PLEASE NOTE IT IS
    THE SECOND FORM (COMPETITION) THAT I AM HAVING TROUBLE WITH.
    Vid attached (quite big sorry) showing exactly whats going wrong.
    Cheers,
    Matt
  • Profile Image

    Answered by EliezerN on October 29, 2013 at 11:54 AM

    @mstans1980

    I have tested your form and I was not able to reproduce the issue, I was able to send the form, please see the next video to see my results:

    https://shots.jotform.com/eliezer/Screen%20Captures/form-test.swf

    Could you please let us know how you have been able to get the error? Please use the next guide to know how to upload and share your images with us in the forum: How to upload and add screenshots to support forum?

    Thanks