What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Billing & Plans

    Asked by Malinda Frohn on June 01, 2011 at 09:29 PM

    Can you please put me back on your free plan. 

    Thank you,

    Malinda Frohn


  • Profile Image

    Answered by allanftd on June 02, 2011 at 02:48 AM

    Hi Malinda,

    I tried looking up your account from our member database using your name and email address but failed to get a match. Sorry but could you please respond with your JotForm username so that we can proceed with your request?

    Alternatively, you can log in to your JotForm account and go to your Account Settings Page and press the Cancel button that you will find there.

    Thank you for using JotForm!


  • Profile Image

    Answered by konabythec on June 09, 2011 at 05:50 PM

    Sure, sorry about that.  My JotForm account email address is konabythec@aol.com


    If I go to my Account Settings Page and press Cancel will that close my free plan account?  I want to keep my account open under your free plan.  I don't want to lose all the forms I have already created and from what I read on your site I should be able to keep my forms intact even with your free plan.  Is that correct?

    Please disregard my new post dated today, 6-09-11 (private publish).

    Thanks for all your help,

    Malinda R. Frohn


  • Profile Image

    Answered by konabythec on June 28, 2011 at 08:25 PM


    I still haven't received a reply regarding my billing question and I have tried to cancel my paid membership with no success.  I have since received a charge on my credit card for $9.95 (Order Reference Number: 42241443, Account Number: -0314)....not sure if this is for May 13 thru June 13 or June 13 thru July 13.  If the charge is for June 13 thru July 13 I would like a credit.

    Please, please help me cancel my PAID membership so I don't keep getting charged.  I want to keep my FREE membership because I have a lot of forms which I have already created and am still using.

    Does either JotForm or The Plimus Team have a phone number where I can contact someone.

    konabythec@aol.com  (konabythec)



  • Profile Image
    JotForm Founder

    Answered by aytekin on June 30, 2011 at 09:10 AM

    Hi Malinda,

    Your subscription seem to be already canceled successfully. Your account will stay as a Basic user and you will not lose any data or your forms because of downgrade.

    Thanks for choosing JotForm!