Account suspended due to the Stripe dispute

The account for nursing.education@childrensal.org has been suspended and I need to know what the issue it so that is can be resolved.

Your account was suspended as you or someone else requested your bank to place a dispute via Stripe due to fraudulent reasons.

This action triggered the suspension of your account, to avoid further fraudulent charges. In order to reactivate your account, you must contact your bank to withdraw the dispute.

Hope this information helps.

We have found that the card used was cancelled inadvertently and cannot be reinstated. I have a new card to use to get this account reactivated. Please advise how this can be accomplished.

Tera

Hello Tera,

Could you please contact the bank and withdraw the dispute so that we can unsuspend your account.

Looking forward to your response.

Thanks.

How do I get the account reactivated?
...

@NursingEducation

Could you please clarify if the dispute has already been withdrawn? We can only lift the suspension until the dispute was cleared.

Thanks for your cooperation and understanding.

I am receiving different responses. I just got one from David B. saying that my information was being sent to management. I am confused because I received the following on yesterday;
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Hi Tera Stallworth,
Your support ticket "Account suspended due to the Stripe dispute" has been marked as resolved. If you still need assistance, just reply to this email.
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We are sorry for the inconvenience this has caused.

I see you were emailed this:

https://support.jotform.com/emails/601841b63532311f1a8ac5ab

This ticket is not yet resolved. We are there to assist you further.

I see you have opened these two tickets for this issue on account suspension due to the Stripe dispute.

https://www.jotform.com/answers/2848413

https://www.jotform.com/answers/2851199

Is there any other ticket that you have opened that we could check?

Let me check with my colleague further.

Looking forward to your response.

Thanks.

I just confirmed from my colleague that your request was sent to our supervisor.

We are checking on this and will update you as soon as we have some information on this.

Thanks.