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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms are not sending to my email

    Asked by lostdogsiowa on October 29, 2013 at 11:10 AM

    I am currently not receiving forms to my email account.  The forms send from facebook to JotForms but then do not send from JotForms to my email. 


    Here is the URL to the forms that are not being received to my email account.






    Here is the link to the forms from Facebook.





    I greatly appreciate your help in fixing this problem.


    Thank you,


  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 29, 2013 at 11:33 AM

    Upon checking the forms, the email address "lostdogsiowa@aol.com" is not in our bounce list

    Here are the other findings:


    Reason: Wrong spelling on the recipient email



    Reason: You have 2 Notification templates but on Notification 2: wrong spelling

    Since Notification 1 and Notification 2 are just exactly the same on this form, you can just delete the Notification 2.


    To further avoid correct the problem please make sure that in your email address "lostdogsiowa@aol.com", make sure to add our email addresses to its contact list or address book



    If the above suggestions do not work, you may choose to consult with your email provider and ask them to whitelist our IP addresses and maling server domains.

    IP Address:

    JotForm Mailing Servers:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com 
    ·        static-interlogyllc.netdna-ssl.com


    If you need further assistance, please do not hesitate to ask. Thank you