What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cancelled the premium subscription, but it didn't seem to take

    Asked by vv4w on October 29, 2013 at 11:18 AM

    I need to cancel the premium subscription as our event that we were hosting is over.  Please cancel my premium subscription immediately.  I cancelled it on 10/1, but I guess it didn't take.

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    Answered by pinoytech on October 29, 2013 at 11:46 AM


    Upon checking your billing history, I found out you are using Paypal to pay your subscription. To fully cancel your subscription, please follow this simple steps:

    1. Login to your Paypal Account

    2. Find the latest payment you have made to JotForm

    3. Click the subscription number for that transaction

    4. Click on the "Cancel Subscription" button

    For more information, please take a look at this article: https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    If you need further assistance, please let us know.

    Thank you!