The date field is returning "array" in the notification email.

  • LinksDesign
    Answered on January 25, 2021 01:52 PM

    The date field is returning "array" in the notification email.I tried using the field ID to pass the value to a hidden text field, like I did for email. But referencing my new hidden date still returns "array."So yeah, I also had to pass the Fill in the Blank email value to a hidden email field so that the autoresponder email could reference it.

  • Gustavo_H
    Answered on January 25, 2021 05:13 PM

    Hi, LinksDesign.


    We want to check it further. Can you please share with us the link to your form? Maybe you can also share with us a screenshot to help us understand where the error is happening.

    Complete guide 👉 how-to-post-screenshots-to-our-support-forum


    We will wait for your reply.


    Best regards, 😀✨


  • LinksDesign
    Answered on January 25, 2021 06:16 PM

    I also posted a private question with my form URL, which I don't want to include here. But here are some screenshots:

    1611615564 600f4d4cdebda recipient email Screenshot 10

    My autoresponder couldn't access the FITB email field, so I had to pass the value to a hidden email field (using the field ID).

    1611615425 600f4cc132989 no inline date  Screenshot 21

    There is also no "Inline Field / Preferred Date" or "Inline Field / Backup Date" available to me in the notification email template. So I tried my hack again, with field IDs for each date in hidden text fields. But the email only submitted "Array," instead of the selected dates.

    1611615263 600f4c1f9f38d date passed as  Screenshot 32

    Oh, and the FITB date picker gets cut off if it is too close to its container edge/viewport.

    1611616561 600f5131b8f09 date picker cut Screenshot 43

  • Michael JotForm Support
    Answered on January 25, 2021 10:50 PM

    I was able to reproduce the issue you are having when I tested a cloned version of your form on my end.

    1611630830 600f88ee3d950 zt210125 215757 Screenshot 10

    It seems that having the value of the Date field of a Fill in the Blank field to appear in email alerts is not an option. It is not included in the list of fields that you can add in email alerts and from what I understand, you have just added the field name of the field manually in the email notification of your form.

    1611631319 600f8ad792830 zt210125 221016 Screenshot 21

    So you could meet your requirements, you can pass the value of the Date field in the Fill in the Blank field of your form into another field first using conditions, then you can use that field in the email content of your form's email alerts.

    1611631660 600f8c2ca9ed0 zt210125 221243 Screenshot 32

    Reference Guide: How-to-Insert-Text-or-Mathematical-Calculation-into-a-field-using-a-Condition

    1611631691 600f8c4b319bc zt210125 221331 Screenshot 43

    As for the issue with regards to the calendar pop-up of the date field in the Fill in the Blank field of your form, I have moved it to a new ticket considering it is about another topic.

    Here's the link to the new ticket: https://www.jotform.com/answers/2850171

    We will be responding to that ticket shortly. If you have any follow-up questions about the new topic, please refer to that ticket to avoid confusion. 

  • LinksDesign
    Answered on January 25, 2021 11:12 PM

    Conditions, thank you!