Issues with the links to documents giving the warning that the site isn't secure

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    Asked on January 25, 2021 at 05:55 PM


    I have my Jotform forms linked from my website, and also I occasionally copy and paste the links to people in email.

    Today, it was brought to my attention that when someone clicks the link to the form, they are notified that: "This Connection Is Not Private - This website may be impersonating"" to steal your personal or financial information. You should close this page."

    Any idea what's going on with your site?

  • Profile Image
    Answered on January 25, 2021 at 09:47 PM


    Sorry for any inconvenience this might have caused.

    Kindly make sure the URL includes "HTTPS" when you are sharing it with others.

    I tried pasting the following URL into a GMAIL, and I did not get such an error.

    If you are still getting the same message, please share the link that you are sharing with your client with us and also let us know which email client you are using. We will be happy to investigate this further. 


  • Profile Image
    Answered on February 03, 2021 at 08:48 AM

    I have been told that my form is doing the same.

    I sent it out with https too. Anything else I can do to stop the error message coming up?

  • Profile Image
    Answered on February 03, 2021 at 09:43 AM


    To properly address your problem, we have moved your question to a separate ticket. We are working on a reply, and you will receive it soon at the following link:

    If you have any additional questions, please post them on the provided ticket.

    Thank you for your cooperation.