Account overlimit even after deleting submissions

  • Lauren Bord
    Asked on January 25, 2021 at 6:11 PM

    I have deleted my submissions due to space being filled, I emptied them out of the trash but it is still show full storage capacity. Can you help?

  • Ahmed_S
    Replied on January 25, 2021 at 9:37 PM

    After deleting submission data you will need to confirm clearing the upload space by deleting trashed entries as mentioned in this guide.

    https://www.jotform.com/help/377-how-to-delete-form-submission-data#trashed-entries

    Please let us know if you need any further assistance.