Appointment Field: accepting appointments beyond the limit

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    DCHSYSTEM
    Asked on January 25, 2021 at 06:20 PM
    We are having this issue as well, several appointments were created on 1/22-1/24 that should not have been allowed to. We're not seeing open slots right now (and we expect not to) but need some reassurance this won't happen again.
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    KrisLei
    Answered on January 25, 2021 at 06:28 PM

    Hello,

    Apologies for the inconvenience.

    I have assumed that you are referring to the DCH Health System COVID-19 Vaccine Registration  form, correct? May we ask for a screenshot of the or the submission ID that you have received outside the limit on the Appointment field as we are unable to view it on our end due to HIPAA compliance?

    Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.

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    DCHSYSTEM
    Answered on January 26, 2021 at 09:44 AM

    Yes, that is the form I'm referring to. Below are the submissions for the 1/26 7:30 AM time slot. Note the 4 submissions between 1/4 and 1/5 (which we expect) but the submissions between 1/22 and 1/23 should not have been allowed as we have a limit of 3 per time slot.1611672048_601029f06c07c_submissions.png

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    BDAVID
    Answered on January 26, 2021 at 11:13 AM

    Good day, I have reported this to our back-end team to make sure the issue has been fixed already. If there is any update, you will be notified here.

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    DCHSYSTEM
    Answered on February 01, 2021 at 06:12 PM

    Is there any update on this? We are seeing submission counts for some days well beyond what we have defined in the widget settings.

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    KrisLei
    Answered on February 01, 2021 at 07:26 PM

    Apologies, we haven't received any feedback yet from our backend team. I will request an update from the team assigned to the ticket, and we will get back to you as soon as we hear back from them.

    Thank you for your understanding on this matter.