Original PDF Attachment: why does it show a different title on Chrome tab?

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    angus197kirk
    Asked on January 26, 2021 at 08:10 AM

    When I open the PDF form in Chrome it says 'One Hyde Park - Cable Installations' when opened in Chrome? In the email it shows as 'sickness-self-certification-absence-form' as it should, and when I save it to the computer the suggested name comes up as 'sickness-self-certification-absence-form' too. I'm unsure whether I should be concerned, and would like to ensure that there is no data breach here. Could I also check if this can be resolved / get an explanation of why it is happening ?

    Please see screenshot below:


    1611666415_601013ef4ff6c_

    Thank you in advance for your assistance.


    Screenshot
  • Profile Image
    Sam_G
    Answered on January 26, 2021 at 08:51 AM

    Hi Angus197kirk,

    Upon checking, the form shows sickness-self-certification-absence-form.

    1611668987_60101dfb78e2f_

    I have cleared your form cache from the server.

    Kindly check and let us know if the issue persists.

  • Profile Image
    angus197kirk
    Answered on January 26, 2021 at 09:00 AM
    Hi,

    I have also just tried clearing my cache from the browser – it still says One Hyde Park, when loading it says ‘sickness-self-certification-absence-form’ briefly but then it reverts to One Hyde Park – Cable Installations.

    ...
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    Gustavo_H
    Answered on January 26, 2021 at 10:05 AM

    Hi, angus197kirk.


    It is certainly something related to your browser cache/cookies. I tested it here, but I can see the right form title - Sickness Self Certification Absence Form, and it did not change at any moment.

    1611673358_60102f0eb5f5f_


    I recommend you to clear your browser cache again and cookies if just clearing cache is not enough.

    WikiHow Guide 👉 Clear-Your-Browser%27s-Cache

    WikiHow Guide 👉 Clear-Your-Browser%27s-Cookie


    Let us know if this solved the issue.


    Best Regards, 😀✨

  • Profile Image
    angus197kirk
    Answered on January 26, 2021 at 10:33 AM
    Hi,

    I have followed the instructions and cleared all time browsing data and the issue still persists?

    ...
  • Profile Image
    Gustavo_H
    Answered on January 26, 2021 at 11:54 AM

    Hi, again, angus197kirk.


    If you have also cleared your browser cookies, this should have worked. Unfortunately, this is an issue related only to your browser. Your clients will see the correct form title.

    Can you please test your form again using the Chrome incognito window?


    Let us know if you can see the correct form title now.


    Thanks!


  • Profile Image
    angus197kirk
    Answered on January 26, 2021 at 12:11 PM
    Hi,

    Still getting the same issue:


    ...
  • Profile Image
    Gustavo_H
    Answered on January 26, 2021 at 02:58 PM

    Hi,


    Wow, this is very odd. Can you please share with us a screencast showing your experience opening the formYou can use this simple tool here to share your screen and send it to us as a GIF following the guide below.

    Complete guide 👉 how-to-post-screenshots-to-our-support-forum/

    We will wait for your reply.


    Thanks!


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    angus197kirk
    Answered on January 27, 2021 at 06:22 AM
    Hi, please find attached.

    ...
  • Profile Image
    Patrick_R
    Answered on January 27, 2021 at 06:54 AM

    Hello! We haven't received your screenshot. Kindly follow these instructions to attach screenshot with your reply.

    Thank you!

  • Profile Image
    angus197kirk
    Answered on January 27, 2021 at 07:11 AM
    I’ve tried this three times and it just says ‘slow down, you move too fast’ every time I do it, it says this even when I try to respond to a message

    I can send it as a normal email attachment, please can you provide an email address to send this to?

    ...
  • Profile Image
    Gaetan_B
    Answered on January 27, 2021 at 07:42 AM

    Hello,

    Can you please send it to support@jotform.com and reference the ticket number in the object of your mail (2850936)?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance

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    BDAVID
    Answered on January 27, 2021 at 05:45 PM

    Thanks for sharing your recording:

    1611786755_6011ea0381cba_recording.gif

    I cloned your form, and when I viewed the PDF on a new browser tab, it also showed that title:

    125825_onehydePark.png

    I have escalated this to our back-end team to double-check. You will be updated here.

  • Profile Image
    angus197kirk
    Answered on January 28, 2021 at 05:21 AM

    Fab, thank you for your help.