My form users don't receive a second autoresponder email when editing their entries using the Edit Link

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    Asked on October 29, 2013 at 05:20 PM

    People always forget something or they can only submit the rest of the survey later. Can they add something in their previous forms?

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    Answered on October 29, 2013 at 05:41 PM


    Yes, that's indeed possible. Here's a guide: How to Let Users Update Their Form Submissions at a Later Date

    Do let us know if you need any further assistance.

    Thank you!

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    Answered on October 30, 2013 at 06:05 PM

    Thank you, it works.

    But a new question comes out. After users update the submissions, there won't be another notification email for updating things. Where can I setup this?

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    Answered on October 30, 2013 at 06:52 PM


    When user updates the form you should be able to receive a notification. I can see that you have setup a conditional email, you may try to setup another notification that is not part of your conditional rules, I've tested the function and works fine. Let us know if you have are having problem setting up your notification so we can further assist you.

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    Answered on October 30, 2013 at 07:04 PM

    Sorry, I didn't make it clear. I mean the users won't have another notification when they complete the form.

    I setup two type of notifications as you can see. One is when they submit partial data and the other is when they complete it.

    My probelm is when the user goes back and submits the rest of data, they won't get another notificaion, completed one.

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    Answered on October 30, 2013 at 07:53 PM

    It's okay and thank you for the clarification. I looked at your form some more and I kinda see what you have going for you here. I believe this may possibly work but it seems like the conditions aren't sending out Form Notification correctly when its complete or incomplete.

    When I investigated your form some more I realized that this problem is actually stemming from the way the form actually works to send out notifications which is when you submit the form it received the data so then this sends out a notification. If it can't recieve the data in some way shape or form then the notification simply is not sent out.

    I could see that upon reaching the second page of your form all of the " files " to be attached block the user from visiting the " Next Page " since nothing is entered.

    I don't really know of a way that users can reupload information unless they fill in the form since once a file is submitted it gets attached to that form until deleted but you might be able to do that with the Notification's {edit-link} which generates a link back to the form for your users to edit it incase they need to make some changes to the form. But again please note that this will only work if the form is submitted. I will have to think more on how to try and do it the way you were aiming for to see if I can come up with something along that line. It probably may be best to just enable the Auto-Fill and Save and Continue Feature to with the Edit Link in the Notification.


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    Answered on October 31, 2013 at 01:07 PM

    I've tested the form again and tried Auto-fill function also.

    The condition works well only on the first time when I submit incomplete or complete files.

    It will send two different responses to users according to their submission and a notification to the administrator.

    But when the users use the link from  {edit-link} to change or add something, it won't send another incomplete or complete notification for them. It will only send to the administrator.

    The loop should work, but I don't know why it is not.

    As for the hidden "submit" botton, it prevents people don't send anything or accidentallly click too fast without submitting anything.

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    Answered on October 31, 2013 at 02:41 PM

    Thanks for contacting us.

    I checked your form and found that there are two conditions that have been disabled:

    Could you please let us know if those conditions are intended to be disabled? If not, that could be the cause of the problem.

    Please let us know if you need further assistance.


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    Answered on October 31, 2013 at 03:17 PM

    I delete these two disabled conditions, but the problem is still there.

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    Answered on October 31, 2013 at 05:04 PM

    Thanks for informing about the continuity of this issue.

    I have checked your form again and also cloned it at this time. I replaced your emails with mine and then sent some submission tests, then edited the form using the edit link, but as you said a second autoresponder was not sent to my email I entered in the form.

    However, it seems that it is not an issue related to the conditions. I tested one of my forms, added the edit link to the autoresponder  and then sent a submission, I received the first autoresponder email after submitting the form the first time, but when I edited the form using the edit link it didn't send anything.

    So, I have forwarded your concern to our next level support so that they can look into this issue. You will get the update via this thread if any.


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    Answered on October 31, 2013 at 07:40 PM

    We do not send the Autoresponders on the form Edit actions. This is done on purpose, so that you can edit your form entries without interrupting your users by some strange 'Edit Submission' emails.

    In case you need these email alerts on the edit actions, you can use the Email Notification instead. The Email Notification can be configured to work in the same way as the Autoresponder. To do this, you will need to use your email field {tag} as the recipient value (on the Email Notification / Conditional Action):

    If you want to set a custom Sender Name, you can add prepopulated hidden field to the form and use it on your Email Notification(s) settings.

    Please feel free to contact us if you need any further assistance on this.