What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am having trouble getting my conditional form to work the way I think it should work, please help!

    Asked by sfitzy on October 29, 2013 at 05:43 PM

    Dear JotForm Team,

    I have put together a single form that I would like to use for the various conditions listed.



    Depending on the answer chosen, some questions being posed will overlap to other choices. However, even though I have selected the question for a second time, and "checked" the "show" option....the questions do not show up after they have been used once. Can you help me?




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 29, 2013 at 06:12 PM

    Thank you for contacting us.

    The questions do not show up after they have been used once.

    Let me please try to explain this, when you add a single condition (1 on the following image), it is automatically applying an opposite condition (2 on the image). It is not showing that opposite condition, but the form logic is based on it. In other words, these 1 and 2 conditions are the same, that is why your multiple rules do not work together.

    As an alternative, your can try to add multiple ANY rules to the form in order to show basic fields for many options.

    Or use an Empty/Filled rule to show basic fields.

    There is also a technique with Form Collapse fields and different form question fields:

    How to Hide or Show Multiple Fields at Once Based On a Single Conditional Entry

    Please feel free to contact us if you need any further assistance. We will be happy to help.