What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form displays everything before it reads conditions

    Asked by thetechangel on October 30, 2013 at 04:29 AM

    Hi,

    Notice that the entire form loads when you originally click on the link and then changes according to the conditions I have set.

    http://form.jotform.co/form/32969143286868?

    Can someone please help me fix this.

    Kind Regards,

    Tim

    Page URL:
    http://form.jotform.co/form/32969143286868?

    problem webs.com www
  • Profile Image

    Answered by EliezerN on October 30, 2013 at 10:57 AM

    Thanks for contacting us.

    I have checked your form, but I wasn't able to reproduce the issue, please see the next video to see that when I open the form it shows form according to your conditions:

    https://shots.jotform.com/eliezer/Screen%20Captures/form_with_conditions.swf

    Please try to clear your browser chaches and cookies, that might help to resolve the issue.

    If the issue still persists, please let us know.

    Thanks

  • Profile Image

    Answered by thetechangel on November 11, 2013 at 09:03 PM

    Hi,

    Thanks for the reply.

    You're right, it doesn't seem to be producing the issue in the JotForm preview.

    However, I have embedded it in my website at www.webs.com with the correct code and this is the result.

    http://thetechangel.webs.com/questionnaire-2

    Please tell me if you can see the issue now?

    Cheers :)

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 11, 2013 at 10:27 PM

    Hello thetechangel,

    I'm sorry for the trouble caused to you.

    When the form is loaded initially, it displays all the question and then hides based on the condition entries you have. Is that the issue you are facing correct?

    Upon checking your form, I found that you have several show/hide conditions. There is better way of organizing your conditions with the form collapse tool. You can show/hide multiple questions based on only one condition entry. Here is a guide which should help you :  http://www.jotform.com/help/196-How-to-Hide-or-Show-Multiple-Fields-at-Once-Based-On-a-Single-Conditional-Entry

    I believe this should solve your problem. 

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by thetechangel on November 18, 2013 at 08:17 PM

    Hi,

    Thanks for your reply again.

    Yes this is the issue.

    I have included form collapse in a test form that I have created here:

    http://form.jotform.co/form/33217153947860

    and when I load this code into my webpage, the same issue happens (the form is loaded initially). I understand using multiple fields in a single coniditional entry but I am not sure if I can acheive what I am trying to acheive in this form in one entry.

    Are you able to show me how I would do that?

    Cheers!

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 19, 2013 at 01:35 AM

    Hi there,

    Your form works just fine here though like you've said all the field appears before it hides once the conditions are executed. This is very common on the form since it has to be rendered on the browser first, and it requires time specially if that's a huge form with few conditions setup.

    Have you tried to embed your form using source code? This might help since the code will be hosted on your end not within Jotforms server so this might give a little improvement on the rendering process. You can also download your form's full source code.

    Let us know if this doesn't help. Thank you!