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  • Profile Image

    Not possible to use subscriptions if only one payment - has this changed?

    Asked by redransom on October 30, 2013 at 06:07 AM

    Hi I need to allow customers to select one of the following:

    1) Monthly payment option - over 6 months - initial 225 with 130 per month after.

    2) Pay for part 1 - 395

    3) Pay for part 2 - 595

    4) Pay for both parts 940

     

    Now I had this working on one form just on Monday but when I've gone to recreate it - it won't allow me to save the values from 2-4 as it says "First payment must be the summation of Original price and Setup fee".

    This wasn't a problem on Monday but is now - has something changed to affect this?

    If I can't do this I need to be able to have multiple payment options on one form - I don't really want to create multiple forms for this (although I will do if necessary).

    Thanks,

    Kinsley

    Screenshot
    problem payment options multiple payment create
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    JotForm Support

    Answered by Welvin on October 30, 2013 at 11:39 AM

    Good day!

    Nothing has changed. It is just how you've setup the subscription items. You must remove the Zero (0) value in the "First Payment" box to fix it. If you'd like to offer a first payment, you must provide at least the same amount from your original price.

    Thank you!