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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to load form in editor.

    Asked by joncab on October 30, 2013 at 07:33 AM

    I log in & see a list of my forms but when I click on Edit nothing is displayed and the page controls - Form Tools, Quick Tools, etc. do not respond.

    I am using Windows 7 and IE 8.



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    JotForm Support

    Answered by ashwin_d on October 30, 2013 at 09:06 AM

    Hello joncab,

    Upon checking your account, I was unable to find any issue. It could be a browser related issue and that may be the reason you are not able to load your form in editor. Have you tried clearing your browser cache already? Please do so and I am sure that will solve your issue. Here is a guide which should help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!