The NPS template is wrong

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    Asked on October 30, 2013 at 09:20 AM

    Dear JotForm team,


    I would like to let you know that the Jotform Net Promoter Score template is wrong.


    A NPS rating scale should start from 0, so it is a 11 point rating scale.

    I don't see the possibility in the tool to adjust the scale conditions...


    Is there a way to still make a NPS rating scale?


    Thanks a lot.



  • Profile Image
    Answered on October 30, 2013 at 10:57 AM

    At the moment you can not adjust the starting index to whether it is 0 or 1. However you can adjust the Scale amount to 12. That is the same as 0 to 11 but it will be 1-12


    If you really want to start it to 0 you will be forced to embed the Form's source code.


    After that you can set the values accordingly for the label and the radio button value by modifying the HTML file


    If you need further help, please do not hesitate to ask. Thank you