What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The NPS template is wrong

    Asked by studyportals on October 30, 2013 at 09:20 AM

    Dear JotForm team,


    I would like to let you know that the Jotform Net Promoter Score template is wrong.



    A NPS rating scale should start from 0, so it is a 11 point rating scale.

    I don't see the possibility in the tool to adjust the scale conditions...


    Is there a way to still make a NPS rating scale?


    Thanks a lot.



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    JotForm Support

    Answered by ardy0689 on October 30, 2013 at 10:57 AM

    At the moment you can not adjust the starting index to whether it is 0 or 1. However you can adjust the Scale amount to 12. That is the same as 0 to 11 but it will be 1-12


    If you really want to start it to 0 you will be forced to embed the Form's source code.


    After that you can set the values accordingly for the label and the radio button value by modifying the HTML file


    If you need further help, please do not hesitate to ask. Thank you