Can't change email: Profile pic disappears on top right

  • Profile Image
    billysposseinc
    Asked on January 27, 2021 at 08:43 AM

    Profile pic disappears as soon as the account page loads, before I can click on it. I need to change my account email address. And you support area isn't allowing me to submit my screenshot, it says I'm moving too fast no matter how long I wait. Mind fixing this stuff?

  • Profile Image
    Cecile_A
    Answered on January 27, 2021 at 09:18 AM

    Hello there,

    I checked my account but I cannot seem to replicate the issue. I suggest you to clear your browser's cache or use a different browser in accessing your account.

    Guide: https://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Or you can click this link to go to your profile (make sure that you're logged in first)-> https://www.jotform.com/myaccount/profile

    Then, you may change your email address.

    Guide: How-to-change-your-account-email-address

    Let us know how it goes.

    Thank you.